If you have a recovery request that is within certain parameters, please submit a support request including your Order Number, related Transaction Hash, and Address.
Sending a coin to different coin's address is considered an incorrect deposit. PulseLN can only attempt to recover mistaken coin deposits which meet the criteria below:
If a recovery is possible, a recovery fee of $50 USD, paid in the recovered token or coin, will be charged to complete this manual recovery process (this fee may be waived by the support agent at their own discretion).
Please note that PulseLN supports the deposits and withdrawals of many coins. We may be unable to recover coins or tokens sent to wrong or unsupported network addresses. For more information on the networks that PulseLN supports, consult our full list of supported assets and networks.
Please direct any support requests to our Team. Find out how to Contact Us.