Terms of Service

1. General Provisions
  • These Terms regulate relations pertaining to the services provided by https://pulseln.com and its subdomains but are not limited to PulseLN, the platform and technology integrated therein, our API (application programming interfaces), and related applications or products (hereinafter – “Website”, "Service" or "Services").
  • The following terminology applies to these Terms:

    • “User”, “You” and “Your” refers to you, the natural person (individual) accessing the Website, using our services through the Website and accepting these Terms.
2. Enforcement & Amendments
  • By accessing or using the Website you confirm to have understood and agreed to be bound by these Terms.
  • We reserve the right to amend, modify or alter these Terms from time to time, at our sole discretion.
3. By accepting these Terms and using the Website, you represent and warrant that:
  • You are at least 18 years old and have full capacity to contract under the applicable law;
  • You are only transacting on the Website with legally-obtained funds that rightfully belong to you;
  • You are solely responsible for any applicable taxes which may be payable while using our Website;
  • You are the beneficial owner of the digital currency, the sending address and the destination address for each Transaction. The website is available for personal use only.
  • You have not previously been suspended or removed from using the Website and our services;
  • You are not furthering, performing, undertaking, engaging in, aiding or abetting any unlawful activity through your relationship with us or through your use of the Website and our services;
  • You are comporting with and obeying these Terms and all applicable laws;
  • You understand that engaging in the change of the Cryptocurrency may be risky;
  • You acknowledge and agree that PulseLN is not acting as your broker, intermediary, agent, or advisor, or in any fiduciary capacity, and no communication or information provided to you by PulseLN shall be considered or construed as advice;
  • You will not take any action aimed at causing damage to PulseLN or other third parties;
  • You shall not reverse engineer, de-compile or otherwise disassemble the Website or any PulseLN software;
  • Recognizing the international nature of the Internet, you accept all responsibility for compliance with all local laws and regulations relating to your actions in the network;
  • You are not located in, under the control of, or a national or resident of the prohibited jurisdictions including the United States of America, St. Kitts & Nevis, any country subject to United Nations Sanctions Lists and their equivalent, or a country where usage of cryptocurrency is forbidden by applicable law.
  • You understand and acknowledge that any delays in services are possible;
  • You shall not use proxy and VPN or other software for concealing your IP-address.
  • Sending and destination addresses used and/or digital currency exchanged on this Website shall not be associated with terrorism, fraud, scam or any type of illegal activity.
  • PulseLN does not provide custodial services, meaning that digital currency are not stored as part of user transactions. Users hereby indemnify PulseLN, who are held to have no responsibility, against any direct, indirect, consequential, or any damages of any kind, arising out of or in any way connected with the use of our service, including but not limited to those arising from users’ personal error and/or misbehavior.
4. Prices, Service Rates and Confirmations
  • Cryptocurrency and Digital Assets are highly experimental and risky.

  • PulseLN’s conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without Users necessarily being aware of these changes.

  • For normal orders, the service rate you receive is calculated at the time your payment is accepted. Due to varying security between blockchain, your payment is typically considered “accepted” at six blocks confirmation. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by PulseLN of that payment.

5. Returns and Refund Policy
  • Cryptocurrency and Digital Assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk in use of the Website, including but not limited to service rate risk and market risk. All sales and transactions after the PulseLN service are final and amount is non-refundable.

  • All transactions from PulseLN to the User’s outgoing Digital Asset wallet shall be subject to all posted fees, including but not limited to miner fees.

  • The Digital Assets extraction process can take up to twenty (30) business days. If the User wishes to expedite this process, additional charges may apply.

  • Unsupported Digital Assets that are deposited into our system to unrelated wallets cannot be extracted or returned. PulseLN reserves the right to handle this on a case-by-case basis. Any decisions by PulseLN with respect to such Digital Assets being deposited when no longer supported are final.

  • Transactions below the minimum limits and above the maximum limits determined on the Website can not be completed.

  • When the User provides a destination address, this is the only address that output funds can be sent to. Any decisions by PulseLN with respect to refunds in these circumstances are final.

  • In limited cases PulseLN may store User's funds. The period during which the User’s funds are stored by PulseLN is limited to 1 calendar year. After that PulseLN cannot guarantee the safe-keeping of the unclaimed funds.

  • Upon the User’s request, PulseLN will make every possible effort to return unclaimed funds after the period ends. However, PulseLN shall not be responsible for the result. All the fees charged for return transactions shall be paid by the User.

6. Indemnification
  • You agree to hold harmless and indemnify PulseLN from and against any third party claim arising from or in any way related to:

    • your breach of the Terms;
    • your violation of applicable laws, rules or regulations in connection with the Website and our Service,
  • Including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs of every kind and nature.

  • In such case, PulseLN will provide you with written notice of such claim, suit or action; will provide you the opportunity to control the defense and/or settlement of such claim, suit or action; and will provide you reasonable assistance in such defense or settlement, upon reasonable request and at your expense.

7. AML Procedure
  • When utilizing the services provided, users are not required to register an account or provide personal details. However, if a user attempts to transfer funds known to be involved in illicit acts, the associated transaction may be paused in order to clarify the origin of the transferred assets until sufficient information is furnished.

  • Business partners, public records, consumer complaints, and law enforcement can provide context allowing PulseLN to identify direct ties to unlawful behavior.

  • PulseLN reserves the right not to disclose the source of information about the connection of funds sent by the User with criminal activity.

  • By accepting these Terms, you acknowledge transactions may be authenticated using the service's security systems.

  • By accepting these Terms, you agree to fully disclose the provenance of any funds you transfer and attest to their legitimacy upon transaction suspension and subsequent requests for clarification by PulseLN.

  • By accepting these Terms, you guarantee, warrant, and assume responsibility that all information furnished regarding the origin of transferred funds is accurate, complete and reliable.

  • Data must be provided directly by the individual initiating the transfer.

  • If you refuse to clarify the origin of transferred funds or knowingly provide false information, and such information implicates unlawful behavior, PulseLN reserves the right to freeze the assets pending their return to victims with legal assistance.

  • In some cases, when for objective reasons the User cannot provide sufficient evidence of the source of the funds received, as well as in the case of a personal acquaintance of the sender with the alleged criminal who sent the funds to the User, as an exception, the User may be asked to undergo identity verification.

8. Legal & Law Enforcement Inquiry
  • PulseLN will respond to law enforcement requests from authorized law enforcement officials with proof of authority. The guide below explains how authorized law enforcement officials can contact PulseLN to request customer information.
Request Submission
  1. Law enforcement inquiries provided to PulseLN should contain the relevant information to the request, including the details of the law enforcement agency, the related case officer or representative to contact, details of information requested, as well as a way in which PulseLN can authenticate the request being made as genuine.

  2. The request should contain information that will help PulseLN identify the user or transaction for which the information is being sought. This could includes Public Address, Transaction ID, IP Address, and Time & Date of suspicious activity.

  3. Law enforcement inquires can also include an attachment of any documentation that may be applicable or otherwise related to the request for information. These could include, but not limited to, subpoenas, court orders, or search warrants.

Request by Email
  • Law enforcement officials can use [email protected] for the submissions requesting for information. To ensure a timely response, please do not send law enforcement inquiries to PulseLN Help or any other channel not intended for law enforcement.